What is the delivery time for my order?
When you place an order with Lavaana, the delivery time may differ from what you are used to.
Since our products are shipped directly from our suppliers, we can save on storage and transportation costs.
Thanks to this, we can offer very competitive prices.
The average delivery time is [X] to [X] business days (Monday to Friday, excluding holidays).
What should I do if I still haven't received my order?
Due to the high demand for our products, your order may arrive a little later than expected.
We appreciate your understanding.
If this period has already passed and you still haven't received anything, please complete the contact form.
We will investigate what happened with your package.
I want to exchange or return my order. How do I do it?
To return a product, simply contact our customer service team at
support@lavaana.nl.
Include your name, order number (e.g., #0000) found in your confirmation email, and the reason for the return.
We will provide you with the return address and confirm the process.
Once this is done, you can send the product with the courier service of your choice.
What are the return costs?
Returns are at the customer's expense. The costs will depend on the courier service you choose.
Please check the website of the corresponding shipping company for more information about the rates.
What are the conditions for returning my product(s)?
You always have a period of 14 days to make a return.
This period begins on the day you receive the item. However, there are some conditions:
You can return the item only if:
- The return period has not yet expired;
- The product is in its original packaging and all labels are still attached;
- The product has not been used.
What payment methods can I use?
We accept payments via iDEAL, Bancontact, credit card, and Klarna.
If you are not sure whether your payment method is accepted, follow the steps on the checkout page to see all available options.
All transactions are processed through secure and reliable systems, so they are 100% safe.
What do I do if I haven't received my order confirmation email?
This should not happen. Please send an email with your full name and email address to
support@lavaana.nl. We will help you as soon as possible.
Can I cancel my order?
Do you wish to cancel your order for any reason?
Send an email as soon as possible to support@lavaana.nl.
Include your name, order number (e.g., #0000), and, if possible, the reason for the cancellation.